Terms of service

Version 1 · Effective October 13, 2026

These terms are between Kevin Knauss, doing business as Taprate 360 ("Taprate 360," "we"), and the business or person placing the order ("you"). They cover review-management plans, tap products, and digital contact cards. By paying at checkout or signing an order, you agree to them.

Key terms at a glance

Review-management plans and products

1. Services. We provide the plan you choose, as described in the price list below, for each location listed on your order. Changes to the work in a plan are made in writing, including by email.
2. Start date. Your plan starts on the date of your first payment. Setup happens within 7 business days after that.
3. Google access. You add Taprate 360 as a manager on your Google Business Profile. You stay the owner. We use that access only to do the work in your plan.
4. Replies in your voice. Before we start, you tell us your tone, names to use, and topics that are off limits. We post replies to positive and neutral reviews directly. For negative reviews (1 or 2 stars), we send you a draft first and post it once you approve or after 2 business days with no answer.
5. Your content. You confirm you have the right to any photos, logos, menus and text you give us, and you let us use them for your profile and our work for you. Photos we take during an on-site session are yours to use too.
6. Fair review practices. Tap products send customers to your public Google review page. Neither of us will offer customers anything in return for a review, ask only happy customers to review, or post reviews on anyone's behalf. These follow Google's review policies.
7. Billing. Plans are billed in advance each month through Stripe on the same day of the month. Prices are in US dollars. Pennsylvania sales tax is added where it applies.
8. Minimum term and cancellation. Plans have a 3-month minimum, then continue month to month. After the minimum, you can cancel any time from your billing page or by email. Cancellation takes effect at the end of the month you already paid for. No partial refunds for unused days.
9. 6-month commitment. If you choose the 6-month commitment, the Starter kit is included at no charge. If you cancel before 6 paid months, the kit is billed at its $49 price. The kit's included month of Reply counts as your first month, not an extra month.
10. Failed payments. If a payment fails, Stripe retries it and emails you. If it is still unpaid after 14 days, we may pause work until it is paid. Your cards keep working.
11. Price changes. We give at least 30 days' email notice before any price change. You can cancel before it takes effect.
12. Products and warranty. Products are yours once paid. If one arrives defective or stops working within 90 days, we replace it free. While you are on a monthly plan, lost or damaged cards are replaced free.
13. Tap links. Your cards and plates open a link we host that forwards to your Google review page. We keep that link forwarding to your review page after you cancel. If we ever stop hosting links, we will give you 60 days' notice and reprogram your products to point straight to Google at no charge.
14. Tap data and privacy. We count taps and scans for your monthly report. We record the date, time and phone type, not who tapped. We do not sell your data or your customers' data. See our privacy policy.
15. No guaranteed results. Reviews, ratings and search rankings depend on your customers and on Google. We do not guarantee any particular result.
16. Ending our access. When your plan ends, we remove ourselves as a manager on your Google profile within 5 business days and send you anything we created for you.
17. Limit of liability. Our total responsibility under this agreement is limited to the amount you paid us in the 3 months before a claim. Neither of us is responsible for lost profits or indirect damages.
18. Ending for cause. Either of us may end this agreement with written notice if the other seriously breaks it and does not fix it within 10 days.
19. Governing law. Pennsylvania law applies. Any dispute goes to the Court of Common Pleas of Lehigh County, Pennsylvania.
20. Whole agreement. These terms, your order, and the price list are the whole agreement. Accepting them at checkout, or by signing, has the same effect as a signature. We may update these terms for new orders; the version in effect when you ordered applies to that order until you accept a newer version.

Contact cards and Contact Pro

These terms apply to tap business cards, keychains and digital contact cards, which can be bought without a review plan.

1. Your contact card. Every tap business card and keychain opens a digital contact card we host at go.taprate360.com. It stays live for as long as we host links, on the free plan or Contact Pro.
2. Your information. You choose what appears on your card and confirm it is accurate and yours to share. We may remove content that is unlawful or misleading.
3. Contact Pro. $5 per month, billed monthly through Stripe. It lets you edit your card yourself and see monthly tap counts. Cancel any time; it ends at the end of the paid month. Your card keeps working on the free plan.
4. Contact Pro Year Bundle. $75 one payment for 2 cards or keychains (black or white, mix and match) plus 12 months of Contact Pro.
5. Automatic renewal. After the first 12 months, the bundle's Contact Pro renews automatically each year at 25% off the regular yearly price, which is $45 at today's $60. The renewal is charged to the card on file.
6. Renewal reminder and cancelling. We email you at least 30 days before each renewal with the date and price. You can turn off auto-renew any time before the renewal date from your edit page, your billing page, or by replying to the reminder. If you turn it off, Contact Pro ends on the renewal date and your card keeps working.
7. Custom designs. Custom fob shapes and custom graphics are quoted before you order. You approve a proof before we make them. Custom items cannot be returned unless they are defective.
8. Replacements. A lost card or keychain can be replaced. The new one opens the same contact card.
9. Privacy. We count taps on your card and record the date, time and phone type, not who tapped. People who save your contact get only what you put on your card.

Price list

Prices as of October 13, 2026, per location, before any sales tax. Multi-location and multi-unit pricing is quoted on request.

Questions

Call or text (908) 875-8298 or email knauss@taprate360.com.